Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

Go to solution
tkole1965_
Investigator
Investigator

‎04-07-2022 07:41 PM

Hello,

I had an iPhone 6 - with a ee sim and a 'pay as you go' plan. The wifi on my phone works perfectly but when I leave the house the mobile data just does not work. Says 'no internet connection'. I thought it was the phone but now I have an iPhone 7 and put the same SIM card in it and it does exactly the same. nothing I've done works.

0 Helpful
11 REPLIES 11
Go to solution
tkole1965_
Investigator
Investigator
In response to XRaySpeX

‎04-07-2022 10:07 PM

Well just checked my ee Account and it shows my last top up was April but I can't find anywhere that shows my usage and/or anything chargeable.

0 Helpful
Go to solution
James_B
EE Community Manager
EE Community Manager
In response to tkole1965_

‎05-07-2022 07:41 AM

Hi @tkole1965_,

 

Have you received any texts from EE advising that your account will be going into hibernation?

 

What response do you get if you text BALANCE to 150?

 

James

0 Helpful