Use voucher online

eliasebrahimpou
Explorer

‎07-01-2025 02:54 PM

Hello,
I hope you are well.

Recently I traveled to a country that does not support EE and I could not send text messages to 150 not calls. I am looking for a way to use my voucher code to recharge my SIM card online. If I don't use it for 2-3 days, it will be disabled.

Thanks for your help.

Elyas
0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎07-01-2025 03:03 PM - edited ‎07-01-2025 03:08 PM

@eliasebrahimpou : I would not have thought a top-up voucher lasts for such a short time.

Have you tried calling 360? Maybe that takes vouchers.

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0 Helpful
eliasebrahimpou
Explorer
In response to XRaySpeX

‎07-01-2025 03:15 PM

The voucher has more expiration time, but I didn't use it until now.
As I mentioned earlier, I can not make a call or send a text message via the SIM card, and due to these factors, I'm looking for a way to connect to online support or use vouchers online, on the site.

Elyas
0 Helpful
Peter_W
EE Community Support Team
In response to eliasebrahimpou

‎07-01-2025 06:08 PM

Hey there @eliasebrahimpou.

Welcome to the EE Community!

With voucher top-ups, it's only possible to do this via text, so there isn't a workaround for if you aren't able to use this right now. 

We do have other methods that you can top-up whilst abroad though, including our fast payment link which requires no login.

Peter