Urgent EE Contact

[gac1_99]

EE have cut off my daughter's mobile due to their incompetence and inability to change my payment card details.

How can I contact EE RIGHT NOW to get my daughter's phone back up and running?

[bristolian]

Is your daughter's phone a PAYG one, or pay-monthly? I only ask because you've posted in the PAYG section but that's a prepay system and usually the only reason for a suspension is due to non-usage over a 6month period.

Non-payment on a pay-monthly account would lead to suspension, you can contact EE CS on 150 from any working EE mobile, or 07953 966150 otherwise.

They'll reopen at 8am.

[gac1_99]

It is a PAYG phone that is in constant use. The issue is that I have three phones on my account (all PAYG) but EE's rubbish website can't cope with that when I need to change the payment card. I called 150 on Saturday and understood that my payment card had been changed on all three accounts. Now, when the first pack renewal came up my daughter has 'lost' all her credit and data and I am unable to sort it out because EE is closed. What a joke; my daughter could have been stranded in the middle of nowhere with no phone because of EE's staff 'working' from home and screwing up my account instead of doing their job properly.

[Katie_B]

Good morning @gac1_99. 

Welcome to the EE Community. 

I am very sorry to hear this has happened. 

Are you able to Top-Up using the Fast Top-up route?

Our customer care team who have account access will be available from 8am.

The team will be able to get this resolved for you ASAP.

Katie