Unable to use sim

[Andy9313]

I bought a PAYG SIM, inserted in an unlocked galaxy phone.  The notification I get states the SIM is not not provisioned for voice,though the oackaging clearly states 5GB Data plus 500 minutes and u limited text.

I have bought a voucher to top up, but when sending the VO number to 150, the SIM does not connect..

SiM card status shows 

        NETWORK not available

       MOBILE NETWORK STATUS disconnected

      SERVICE STATE out of service

Have looked on the EE site, no use what's so ever

Anyone with any ideas?

[XRaySpeX]

Are you able to text AL to 150 from your no. & if so, what does it fully report verbatim (it is free)?

[Andy9313]

No, won't let me send any messages.

[XRaySpeX]

Where did you buy it?

Are you in UK?

[Andy9313]

Bought it in Wilko, and yes in UK

[XRaySpeX]

I should take it back to Wilko as faulty.

I would guess it is old & expired. If you still have the packaging, does it have any date on it?

[Andy9313]

No date, but package has been repackaged by EE,   says the SIM card is in old packaging.  These are your new allowances.  

But thanks anyway

[XRaySpeX]

Never heard of package being repackaged by EE,.