Unable to purchase a subscription pack

[patmolloy]

I am trying to purchase a subscription pack for my SIM. I get to the payment page, but it then says "Additional payer authentication required to complete your payment."

On chrome I get a little unhappy face saying "This content is blocked. Contact the site owner to fix the issue." On FireFox I get nothing. On the mobile app I get nothing. 

So I cannot complete the payment. 

What's going on??

Thanks!

[James_B]

Hi @patmolloy,

As you're seeing the same issue on multiple browsers and devices, I'd recommend contacting Technical Support so a member of the team can take a detailed look at this for you.

They'll be happy to help. 🙂

James