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Unable to activate plan

Pleas
Visitor

‎29-07-2025 09:43 AM - last edited on ‎29-07-2025 10:35 AM by Established Contributor

 

I topped up £10 and still can’t activate a plan. I’ve tried every text code, called 150, sent STOP PACK, and even followed all your site instructions — and I still have no data. It’s been over 24 hours. This is unacceptable. Someone from EE needs to respond now

0 Helpful
2 REPLIES 2
Rach_H
EE Community Support Team

‎29-07-2025 11:44 AM

Hi @Pleas,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having activating your pack. What did the team advise when you called 150?

Rach

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎29-07-2025 01:52 PM

@Pleas : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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