Transferring my number and my £20 payg

[Adnan7861]

Hi guys,so I recently decided to move to ee. I bought a payg pack the £20 which gives you an extra 40gb data.I decided to also transfer my number online when buying the pack as it gave me the option to.today I recieved my pack at 2pm.I currently have my sim in my phone and I just want to know how long till my old number transfers over and if I will get the £20 pack without having to buy it again.I moved from giffgaff to ee.

[Adnan7861]

 it says it will be added within 2 days,it has been a week and it hasn’t been added

[XRaySpeX]

@Adnan7861 : There is absolutely no need to keep starting new threads about the same old incident. It is wasting everybody's time 😞 .

[Adnan7861]

Apologies,I’m just a bit frustrated that they aren’t giving me my £20 back 

[XRaySpeX]

Have you complained to the seller?

[Adnan7861]

I bought it online on ee not from anyone else and I have the papers and everything 

[XRaySpeX]

So, have you spoken to CS?

[Adnan7861]

Tried to but the line is always busy 

[XRaySpeX]

So, nobody's actually told you you are not going to get the £20 back or the £20 pack. You'll just have to keep trying to call them. It's the only way. This Community can't get it back for you.

[Leanne_T]

Hi @Adnan7861

Thanks for coming here. 

Please try calling us on 150 again and the team will be happy to help you get this sorted 🙂

Leanne.