Topped up old number

C041
Explorer

‎31-10-2024 08:59 PM

Hi

i just topped up my old mobile number that I no longer have. I forget to use the drop down box to select my current number to top up online.

how can I have the £10 credit to be transferred to my current number ?

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3 REPLIES 3
354-
Star Contributor
Star Contributor

‎31-10-2024 09:04 PM

@C041 - That is not possible.

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C041
Explorer
In response to 354-

‎31-10-2024 09:08 PM

Thanks I'll speak with customer service if they can do a refund 

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XRaySpeX
EE Community Star
EE Community Star

‎31-10-2024 11:08 PM

Easy mistake to make! PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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