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Mustafa888
Explorer

‎13-02-2025 11:34 PM

I top up £15 and they charged me 2 times and i have £0 balance???

how it’s work??

EE Toke The money from my bank account

 

0 Helpful
3 REPLIES 3
Mustafa888
Explorer

‎13-02-2025 11:40 PM

I top up £15 and they charged me 2 times and i have £0 balance???how it’s work??EE Toke The money from my bank account 

Mustafa888_0-1739490022291.jpeg

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mustafa888

‎14-02-2025 12:34 AM

@Mustafa888 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to Mustafa888

‎14-02-2025 09:05 AM

Morning @Mustafa888 

Thanks for coming here 🙂

Are the payments showing as pending? 

Could you let us know the reply you get after texting AL to 150 as @XRaySpeX has asked? 

Thanks. 

Leanne.