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Top up not working

JayCoH
Visitor

So, it's been a while since I used or topped up my phone and I noticed today I no can no longer receive texts or calls on it. Last time this happened I was able to simply top up on the website and get it working again.
I just tried that, the money went through onto the account and I got a text from 150 saying it had been topped up, but it's still not working.
I tried calling 150 from my phone, to speak to support, and it's saying I can't make that call until I top up first. I don't have another phone to contact them from and I can't seem to find any way to contact them online.
Does anyone have any suggestions? Thanks

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @JayCoH 

Thanks for coming to the community. 

To remove the account from hibernation you would need to call us from any other phone, or you can visit an EE Store and they can help you get this sorted. 

Please see our Contact EE page for contact details. 

Leanne.