Top up charged but not showing

[Skep]

I’m on the ee website and just tried to pay for top up. It came up with a message saying the transaction couldn’t go through. But then I get a notification from my bank that I was in fact charged the £20.. but my account still says 0 credit. 

[Leanne_T]

Morning @Skep 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Is the payment showing as pending? 

Leanne 🙂