Top up - Pay as you go

[Eddie313]

Its been a long time I have been suffering to top up my balance every month. i cant understand the reason so why? If u say there is an issue with my bank account nope there is not. Coz I pay for my another monthly sim card from the same bank account as well.

can anyone help me ?

[Mod edit: Image rejected due to it containing personal information.]

[Rach_H]

Did you see an error message when you tried to make a payment this way @Eddie313?

Rach

[Eddie313]

Yes, I did!

Sent from my iPhone

[Leanne_T]

Hi @Eddie313 

Thanks for coming back to us. 

In this case, please get in touch with our mobile guides on 150 and they will get the EE account looked into for you. 

Leanne 🙂

[Eddie313]

Thank you Leanne!

Sent from my iPhone

[Leanne_T]

No problem @Eddie313 

Let me know how you get on 🙂

Leanne.

[Eddie313]

Hi Leanne,

It’s been 6 months since I was able to top up my balance. It is a nightmare. No one is able to help me out to solve this issue. You guys told too many ways and I tried all of them. My monthly payment is being taken from the same bank account every month but my another sim card which is pay as you go is impossible. It says sorry this payment did not go through. 

[Leanne_T]

Hi there @Ioanmodrea 

Thank you for coming back to me. 

If the account has not been topped up, or any chargeable calls or texts have been made in 6 months you would need to contact us to get the account looked into as pay as you go SIM cards will go into hibernation. 

Please see the Why Has My Top Credit Run Out? page for more details. 

Leanne.

[Eddie313]

Thank you Leanne,
I will contact you soon.

Sent from my iPhone

[Leanne_T]

Thanks very much @Eddie313 

Let me know how you get on 🙂

Leanne. 

[Eddie313]

Hi there, I spoke with EE staff regarding my issue which has occurred more than 6 months. They said there is wrong with my bank account so I must go and look for the solution there. I tried to top up by 2 different cards but it still says something is wrong or the payment did not go through. So guys how to sort this problem out? There is no way left that I have not tried so far. None of them has not worked.