Texts and calls not working

[Eeeeeeeeee2]

Yesterday I topped up my mobile phone: Number xxxxxxxxx. I haven't used it for quite a while and I think it is in hibernation because it does not allow me to text or call. In this article it says that topping it up will take it out of hibernation. 

https://community.ee.co.uk/t5/Archived-Posts/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I...

But it still won't let me text or call after topping up. Do you know why this is?

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

[XRaySpeX · Accepted solution]

If you hadn't used it for a while your PAYG SIM had probably already gone into hibernation & the topping up was too late. 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Eeeeeeeeee2]

Thanks for your reply. My old SIM is probably deactivated in that case. I have a new EE SIM though. Do you know how I can transfer my credit (as I was misled by the above article) and old number, on to the new sim?

[XRaySpeX]

PAYG credit is not transferable but you could call CS to try & transfer your old no. to the new SIM. It might not be possible as it might have already been deactivated.