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Take contact lock off

Davegru
Visitor
 
1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hello @Simon19711

Thanks for coming here. 

Information on removing content lock can be found HERE

Please let me know if you have any questions.

Katie 🙂

View solution in original post

10 REPLIES 10
Northerner
EE Community Star
EE Community Star

Hi @Davegru 

Please read here;

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
7wW
Visitor

Please take my contact lock off

Leanne_T
EE Community Support Team

Hi @7wW 

Please see our How do I turn on parental controls on my device? Help page for details on how to turn off parental controls. 

Thanks. 

Leanne.

Irfan0071
Explorer

Remove my contact lock

How I remove content lock

@Irfan0071 : Scroll up & you'll see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi @Irfan0071 

Please see our How do I turn on parental controls on my device? Help page for details on how to turn off parental controls. 

Thanks. 

Leanne.

Simon19711
Visitor

Take contact  lock off