Switch from PAYG to Pay monthly

EMwykes · ‎14-12-2025

I need to know if i can transfer my phone number from a PAYG sim to a Monthly sim with a new deal. It's not an option you get online to use a previous number and when i go on the app, i only get a small number of upgrade options and they're all rubbish and not the monthly sim only plans i want that ive seen advertised. i need to keep my old number.

Schockwave · ‎14-12-2025

@EMwykes , you could always ring customer support and press option 2 to get through to one fo the guides, who can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎14-12-2025

@EMwykes : Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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EMwykes · ‎14-12-2025

when i follow this, i only have the option to choose a few different packs, none of which are the one i want as they have bandwidth limits and missing features i need.

Schockwave · ‎14-12-2025

@EMwykes , you could always ring customer support and press option 2 to get through to one fo the guides, who can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Flying_Kiwi · ‎15-12-2025

The PAYG team will be glad to migrate your line over to PAYM - Give them a call with a debit or credit card in hand as well as details of your bank account that you want the monthly bills to come out of. As already mentioned you keep the same number, sim and any balance on your PAYG Acct gets carried over to the new PAYM one.