I ordered a Sim card from EE to make use of the Subscription pack.
I live on the Isle of Man and have a trip to the UK next week and then on to Germany. Our mobile service providers here are poor so I decided to go with EE. The pack is ideal and as I'm going to be in Germany for 6 days, I plan on adding the 7 day Roaming pack on the day I'm heading to the EU.
So my card arrived in the Isle of Man today. As my trip is next week I decided to go ahead and get it setup now. I installed the app on my phone and proceeded to register the sim. Once done, I logged into my account and topped up £15 into my credit. This is the cost of my subscription plan. I must admit, I assumed that it would automatically take that credit and issue me with my plan. However, that was not the case.
After much hunting around on my account, I could see that I could activate the plan from my credit. Upon clicking this, it informed that it would taker the £15 from my credit and activate my plan.. Only.. It hasn't. No matter what I do, my plan doesn't activate and the credit balance remains at £15.
I have spoken with a chap on support who says that the plan has activated and it will refresh as soon as I turn my phone on and off again. This was a few hours ago and still there's no change.
Has anyone got any pointers?
Being on the Isle of Man, any texts I try to send to 150 come back as unsent so unfortunately, that's not been much help to me either.
Thanks in advance.
