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Subscription has not been applied after bought

Laura414
Visitor

‎11-07-2026 11:40 AM

Bought a new subscription as current one had ran out so topped up & chose a new one. All went through- recieved a text to say I now have x amount of minutes texts etc  but its not actually been applied to my account

0 Helpful
2 REPLIES 2
Lesley_W
EE Community Support Team

‎11-07-2026 03:43 PM

Hi @Laura414 

Welcome to our community.

Has your credit been used or is it still showing on your account?

Lesley

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XRaySpeX
EE Community Star
EE Community Star

‎11-07-2026 04:01 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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