Community Activity

Resolved! EE app WiFi controls not loading

I have been using WiFi controls on my iPhone for some time but recently the app will not load the screen in the app, the loading swirling symbol just keeps spinning. I logged in on the pc but adjustments for WiFi controls are now only available withi...

Airing

This coming weekend there’s F1 on , my f1 channel is showing airing break ?? 

Resolved! How to access live chat?

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

ee_1231 by Visitor
  • 12376 Views
  • 72 replies
  • 7 Helpful

Roaming

I'm in France. Paid for a roaming pass for 2 weeks. Can't make calls or send text messages so have no way of contacting EE to sort it out. Any ideas, there is no e mail address . Paid for something I can't use. Not at all amused.

Liz33rtd by Explorer
  • 11 Views
  • 2 replies
  • 0 Helpful

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by Established Contributor
  • 5358 Views
  • 32 replies
  • 3 Helpful

Dark Web monitoring

Can't activate Dark Web Monitoring. Followed instructions via text from EE. Doesn't work. Try later.

Tommo1409 by Investigator
  • 25 Views
  • 2 replies
  • 0 Helpful

Text from 150 saying my Netflix Premium has been removed?

I have just received a text today saying that my Netflix Premium has been removed from my account. The only issue is that I never asked for this, nor have I tried to change anything on my account recently which could have caused this.Just to confirm,...

Forfeef by Explorer
  • 13 Views
  • 0 replies
  • 0 Helpful

Cost of repair IPhone 15 screen

I dropped my IPhone 15 and it smashed the screen.  I currently owe about £270 on a flex payment agreement. I took the phone to an EE shop and they wanted almost £700 up front to repair the screen and £150 deposit on a temporary phone.  I walked out o...

MJ34 by Investigator
  • 18 Views
  • 1 replies
  • 0 Helpful