24-01-2024 05:11 PM
My number has been restricted just couple of days ago, I have topped up just today, any chance that my number to be reactivated?
Thanks
24-01-2024 05:55 PM
Pay-monthly phones which have been suspended for non-payment, are usually reactivated 24hours after cleared payment.
24-01-2024 05:58 PM
@bristolian wrote:Pay-monthly phones which have been suspended for non-payment, are usually reactivated 24hours after cleared payment.
It is not an monthly subscription, just an old number that I use it sometimes as is related to some accounts.
24-01-2024 06:25 PM
This would suggest your PAYG phone was put into hibernation for non-usage. Those can be reactivated by contacting CS on 150 from your mobile.
24-01-2024 08:03 PM
@Florin26 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.