19-12-2024 09:13 AM
19-12-2024 11:55 AM
Hi @yuryt
Welcome to the community.
If the number moved to pay as you go while you were already abroad, that will be what is causing this.
With any number on pay as you go, whether it be a new SIM or moving from pay monthly, the SIM needs to be connected to the network in the UK to enable all services. If you were already abroad when the pay as you go account activated, it will prevent outgoing usage until it is used back in the UK.
It isn't something that we can override or get around as it will need that network connection.
Michael
19-12-2024 09:45 PM
19-12-2024 10:29 PM
PAYG lines are subject to the hibernation policy. Chargeable usage is required at least once every 179 days, with a further 3months grace to reactivate before outright disconnection after 273 days.