SIM CARD working but cannot receive/send texts and unable to make calls

[anhdam]

Hi

I'm abroad and roaming is on apparently, it was perfectly okay at least till March 2022.

Recently just noticed I can't receive/send texts + unable to make calls.

I cannot call EE and there is no chat support for EE. Any way this can be fixed?

Thanks! 

[XRaySpeX]

@anhdam : In what way is it working? What can it do? You told us what it can't do.

Is it on contract or PAYG?

[anhdam]

Hey

The signal is available on the SIM roaming but basically isolated from calls texts and voicemail. It is PAYG. 

Cheers 

[XRaySpeX]

@anhdam : Last known use of a PAYG SIM over 9 months ago, eh? That figures! You could well have completely lost use of it.

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[anhdam]

Hi

It was March 2022 for chargeable action. My number still shows as active when I open the app. 

The problem is I cannot call EE or chat/email with them to activate it? 

Thanks for your help! 

[XRaySpeX · Accepted solution]

I reckon you've lost it completely but try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[anhdam]

Hey! It worked! I have called them on Skype and got it activated again! Thanks a bunch!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.