Request for refund

ajit22 · ‎26-08-2022

Hi,

This is Ajit. Last month I removed my card details from my account as I was not interested to buy 15gbp pack further. Last 23 August there was no enough credit my bank account and deduction was unsuccessful. Actually I am not interested to continue the 15 GBP pack. Therefore, I deleted my card details from my EE acvount. But you the authority how can deduct 15 gbp from my card? Is the card details is stored to you? If so, then please remove my card details and refund my 15 GBP. Thanks in advanced

Ajit

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[mod edit: removed personal details from the forum]

XRaySpeX · ‎26-08-2022

You'll need to discuss that with CS but I'd doubt it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Northerner · ‎26-08-2022

Hi @ajit22

Youll need to speak to EE CS on 150 about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ajit22 · ‎26-08-2022

Hi,
Actually I am outside the UK. I'm unable to call on 150. Would you please
give me another solution.

Leanne_T · ‎26-08-2022

Hi @ajit22

Thanks for coming here.

Has the £15 been taken from your bank account?

Leanne.

XRaySpeX · ‎26-08-2022

@ajit22 : To stop the recurring card payment you need to text STOP REC to 150.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ajit22 · ‎26-08-2022

Hi Leanne,
Yes 15 GBP has been taken from my bank account. Would you please remove my
card details from my ee account and refund my money.

Regards
Ajit

Leanne_T · ‎26-08-2022

Hi @ajit22

Sorry we have no account access on the community to do this for you.

Please try the advice @XRaySpeX has provided.

Leanne 🙂

XRaySpeX · ‎26-08-2022

I just told you how to stop using your card for paying for your pack.

PAYG credit is not refundable or transferable, except for the 1st unspent top-up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ajit22 · ‎26-08-2022

Hi,
I have already sent STOP REC to 150 and EE replied that " you don't
currently have a recurring top up set up, if you would like to set one up
reply with REC". After getting this sms I thought that recurring was
stopped. But why you deduct my money I'm astonished. Would you please help
me to refund me.
Regards
Ajit

ajit22 · ‎26-08-2022

hi,
Now what can I do? Next month you will deduct money from my card?!!! But
how ? I stopped recurring service and removed my card details from my ee
account. But why do you deduct money? How can I stop this ?