Request for refund

[ajit22]

Hi,

This is Ajit. Last month I removed my card details from my account as I was not interested to buy 15gbp pack further. Last 23 August there was no enough credit my bank account and deduction was unsuccessful. Actually I am not interested to continue the 15 GBP pack. Therefore, I deleted my card details from my EE acvount. But you the authority how can deduct 15 gbp from my card? Is the card details is stored to you? If so, then please remove my card details and refund my 15 GBP. Thanks in advanced

Ajit

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[mod edit: removed personal details from the forum]

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[MozzaSec]

@ajit22 

@XRaySpeX has told you to ring customer Services on 150 from your phone or 0800 956 6000 from any other phone....As no one on here can help you...

[XRaySpeX]

As you don't have a direct recurring card payment you must have set up an ad-hoc card payment. So from your online MyEE go to Menu > A/C Settings > Manage your cards & remove it.

[ajit22]

hI,
I have already removed my card. But how do you deduct money?

[XRaySpeX]

As you now have neither a direct recurring card payment set up nor any card recorded to your a/c you are no danger of EE deducting any money from your a/c.

To be doubly sure you could text STOP PACK to 150 to stop your £15 pack ever recurring.

[ajit22]

Hi, I have already sent a STOP PACK to 150 and got a reply that you will
not renew the 15 GBP pack after finishing this pack. Now is it possible to
get back the refund 15 GBP as I stopped the recurring previously and
removed my card from my ee account?Regards
Ajit

[XRaySpeX · Accepted solution]

You'll need to discuss that with CS but I'd doubt it.