Refund

guilhermoferrei
Visitor

‎11-11-2023 06:36 PM

Two days ago I tried to make a pay as you go through the app, I was charged £15 from my bank account but I never received the benefits. I would like it done or refunded

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎11-11-2023 07:52 PM

Hello @guilhermoferrei ,

Welcome to the community,

You would have to speak to customer service about this, we have no idea who you are and there is no account access.

Normally there is no refund on pay as you go, but as you never received the benefits, they should be able to look into this for you to see why this has happened.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎11-11-2023 09:07 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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