Refund

Hyejin · ‎23-08-2022

Hello.

I use pay as you go during my trip.

Today I renew my sim to 10£ pack.

But I want to change it to 5£ pack.

So I text 150 Now.

Will My 10£ refund?

Because It is downgraded and I didn't use a data or something.

I changed my pack to 5£ but I wonder my 10£ is gonna refund.

If not, I lose my money and data.

So please refund my 10£.

XRaySpeX · ‎23-08-2022

PAYG credit is not refundable or transferable, except for the 1st unspent top-up.

You've already bought your £10 pack before you bought the £5 pack & then replaced the £10 pack with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Christopher_G · ‎23-08-2022

Hi @Hyejin

Which pack is active and what is your current credit balance?

Chris

XRaySpeX · ‎23-08-2022

PAYG credit is not refundable or transferable, except for the 1st unspent top-up.

You've already bought your £10 pack before you bought the £5 pack & then replaced the £10 pack with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

zachbernie9 · ‎26-03-2023

Hi I wanted to refund my 10 pound pack I accidentally purchased it and it's a mistake can you please kindly help with that thanks

XRaySpeX · ‎27-03-2023

@zachbernie9 : PAYG credit is not refundable or transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP