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Refund request

Leahwhelan14
Visitor

‎23-02-2023 11:23 AM

Hi. Last night I tried to add on more data until my allowance renews on the 26th. I did eventually manage to buy 15gb of data after trying for a long time. However, I was charged £10 to renew my 30gb monthly date yet this never updated and the old plan is still going to continue on the 26th. I would like to be refunded the £10 as I have paid for something that I never received. Thanks.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎23-02-2023 12:03 PM

Hello @Leahwhelan14 ,

Welcome to the community,

This is not customer service and there is no account access, you would have to speak to customer service, but generally pay as you go payments are non-refundable.

If it is a monthly re-occurring payment, you would have to text to stop it, you may want to take a look here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/call-text-and-data-charges/pay-as-you-go-pac...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.