I would like to file a complaint and request an alternative solution for my issues. In early November, I encountered an issue with my EE number and sought assistance from the EE staff. After some discussion, they advised me to top up and charged me £10. However, I later discovered they had sent me a new SIM card with a new number. I requested a refund, and the staff assured me they initiated the process. Throughout the process, I has made a call to EE over 10 times but experienced bad manners and unreliable customer service.
On November 21st, I was informed that the cheque refund had been dispatched and should arrive in 2-3 days. However, after a week, I called again, and the staff stated that the refund was still processing. Later on the exactly same day, I called once more, only to learn that the refund had been rejected six days prior.
Now, not only I have been forced to lost £10 due to the staff’s mistake, but I’ve also wasted over half a month dealing with a subpar customer service experience from EE.
I would like to inquire if you can provide any alternative solutions or want to know if EE is genuinely this irresponsible toward its customers.
P.S.The issue isn’t related to the account that post this message, as I fear that EE will continue to be irresponsible regarding my problem because of this post. However, if the issues can be resolved, please contact me through this account.
