Phone number disconnected

[Sarah-Nalini]

I have the same problem. But have received no text nor email to say its being disconnected.
my number apparently is disconnected. have been trying to get in touch EE but its leading nowhere!
Frustrating.

[XRaySpeX]

Since it was taken out of hibernation it needs activating on EE's home UK network before it can be used abroad. As it wasn't you can't now use it until you return to UK.

[Schockwave]

@Sarah-Nalini , the only way is to send the SIM card back to the UK, get someone to make a chargeable call or text and then send it back to you for it to work.

[Sarah-Nalini]

Thanks @Schockwave .
I figured and will sort it out.

[Schockwave]

@Sarah-Nalini , you are welcome, glad to help, hope you get it sorted ok.

[Sarah-Nalini]

After the SIM/number was taken out of hibernation I was told the SIM needs to register within the UK on the network. 

I asked my accountant to do so for me as I am currently abroad. 

Well, SIM was put in a phone  but not possible to place a call.

Can you help please?

[bristolian]

Does the phone show coverage of EE-UK? Is there credit on the SIM to make the chargeable call?

[Sarah-Nalini]

Yep it has credit.

As explained above my accountant is having the SIM so I don't see what it shows.

He put the SIM in and tried to make a call, which failed. He tried several times.

[Sarah-Nalini]

The SIM is back in the UK. But it's not possible to place a call?

Any ideas what I can tell the person who has my SIM?

[bristolian]

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@Sarah-Nalini wrote:

As explained above my accountant is having the SIM so I don't see what it shows.

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You will either need to ask your accountant, or get them to post on this forum. We can only advise based on what is posted here, and with only half a story, it's a bit tricky to give more concrete advice.

We need to know whether the phone shows coverage. You need mobile network coverage to make a call, if that's not present then your symptoms are explained. Get your accountant to try a call to an 0800 number of their choosing, that doesn't require credit and, although it may not necessarily complete the activation, it will prove whether the issue is credit related or not.

FYI you can also edit posts, negating the need for multiple replies - every user on this forum can see every post.

[Sarah-Nalini]

Thanks Shockwave. 
The SIM is back in the UK and it is NOT REGISTERING on the network. We tried it for a week now but nothing!
The tech team keeps responding I need to get in touch with customer service. Customer service is unfortunately useless.
There is enough credit to make phone calls, so that isn't the problem.

Can anyone please help?