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[masrur510]

Hello 

I have just renewed my £15 pack where I was supposed to get 15 GB plus bonus 35 GB. However, my current internet data is showing only 2.1GB

Could you pls tell me how can I get my remaining data.

 Thank you 

[Jon_K]

Hi @masrur510.

Welcome to the community.

Did you have some data remaining before you topped up?

Can you text BALANCE to 150 and let us know what you get back?

Jon

[masrur510]

Thank you for your reply.

Initially, my data was showing 2.1 GB, but now it is showing 52 GB.

Thank you

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*xx. xxxxxx xxxxx*

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Jon_K]

Thanks for letting me know, @masrur510 🙂

[XRaySpeX]

@masrur510 : The extra 35GB kicks in as an add-on when you have used up the initial free 50MB data that it comes with.

[Mitkoy]

Hello, i have similar problem, but i am new user, please help. Today i activate 10 pound pack, with deal that they shoud be 15gb data inside instead this 5gb becouse of promotion until September. So i top up 10 pounds but  how to activate this 15gb data plan ?

[XRaySpeX]

@Mitkoy : See the post above yours.

[Jon_K]

Hi @Mitkoy.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team so they can look into your account and help you with this.

Jon