Re: I've topped up but my pack hasn't renewed, How do I sort it?

Aiden666 · ‎15-10-2026

My £10 pack was meant to renew today I have £10 in credit but my pack still hasn't been renewed which for me is incredibly frustrating because I need to use my phone for my work and I just cant afford to do the 40p per minute due to the amount of time I have to be on the phone and I need my data for sending pictures of my job to my boss while im on the job can someone please help

XRaySpeX · ‎15-10-2026

@Aiden666 : If your pack hasn't auto renewed then just buy it manually by texting PLAN10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎15-10-2026

@Aiden666 : If your pack hasn't auto renewed then just buy it manually by texting PLAN10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP