Re: Calls blocked on pay as you go

Magda811
Explorer

‎23-06-2024 07:09 PM

Hi

 

I have  a problem with my phone, can't either send texts or make a call, is there any way you could help? I just topped up the phone...

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎23-06-2024 07:17 PM - edited ‎23-06-2024 07:18 PM

@Magda811 : Where are you?

When did you make a chargeable action from that PAYG SIM? 

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Magda811
Explorer
In response to XRaySpeX

‎23-06-2024 07:21 PM

Poland

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bristolian
EE Community Star
EE Community Star

‎23-06-2024 07:30 PM

When did you make a chargeable action from that PAYG SIM?

PAYG SIMs are hibernated after 6 months of non-chargeable use, with a further 3 months to reactivate before they are permanently disconnected.