Plan

[Aniko1990]

I’ve ordered a pay as you go sim card recently  with the plan , i downloaded the app but I can’t see my plan. It says I don’t have one  

did i miss something maybe??

[XRaySpeX]

@Aniko1990 : How much did you pay for it? When did you receive it?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Aniko1990]

I paid £9. I should have 20GB, 500 minutes and unlimited texts. 
I did text and it says my balance is £0 

[Aniko1990]

I received it today 

[Peter_W]

Welcome to the Community, @Aniko1990.

Can you please double check your bank to make sure that the £9 for the plan definitely came out? 

We offer the option to order, select a plan and top-up later, so there's a chance the payment may not have yet been taken.

Peter

[Aniko1990]

Yes, I checked and it has been deducted from my account.

[Rach_H · Accepted solution]

I'd recommend reaching out to our team @Aniko1990 and they will be able to take a look into why this has happened, and help you to get this sorted.

Rach