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Phone number disconnected?

SH1988
Contributor
Contributor

Hi everyone.

I got a text saying because I haven’t used my phone to make a call/text in months my number is being disconnected and to ring 150 to discuss.

I moved to the US and so only use this every few months when I’m back in the UK.

When I got through to a person they said that it would be okay as long as I make a call when I am back in the UK in a week, then the call got disconnected.

Can anyone verify this please?

I know I should more regularly use my UK phone but I have a US one so don’t.

Any help appreciated.

10 REPLIES 10
Christopher_G
EE Community Support Team

Hi @SH1988 

Yes, a chargeable text message would stop the account from going into hibernation. 🙂

Chris