09-02-2022 11:20 PM
I’ve tried renewing my pack through both website and messaging 150 and it keeps saying there’s an error and my request cannot be processed.
09-02-2022 11:24 PM
@EllieGR : Which pack did you have?
What does texting AL to 150 from it fully report verbatim (it is free)?
09-02-2022 11:26 PM
10-02-2022 08:02 AM
Morning @EllieGR
Thanks for coming to the community.
Can you text AL or BALANCE to 150 and let us know the full reply please?
Speak soon 🙂
Leanne.