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Payment not working

EllieGR
Explorer

I’ve tried renewing my pack through both website and messaging 150 and it keeps saying there’s an error and my request cannot be processed.

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

@EllieGR : Which pack did you have?

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
PACK30

Sent from my iPhone
Leanne_T
EE Community Support Team

Morning @EllieGR

 

Thanks for coming to the community. 

 

Can you text AL or BALANCE to 150 and let us know the full reply please? 

 

Speak soon 🙂

 

Leanne.