Why have you stopped £5 packs?

Smart_Cookie · ‎21-01-2021

I'm really disappointed because before Christmas my £5 everything pack didn't renew. I spoke to an online advisor who made the problem worse by removing it altogether. I then phoned 150 to be told that the everything packs were old and that they'd stopped doing new £5 packs so through no fault of my own I now have to pay double for a package I don't need.

I'm also confused why you still advertise the £5 packs on your website and it is also listed when you text "ALL PACKS" to 150 but nothing happens if you try to txt back to buy it.

Why have you stopped doing them and is there any chance you'll bring a £5 pack back?

Thanks a lot 🙂

XRaySpeX · ‎21-01-2021

They haven't! There is the new £5 data pack. Text PACK05 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Smart_Cookie · ‎21-01-2021

I'm afraid that's the one I've tried to buy and it doesn't work when I text PACK05. Spoke to customer services to be told they've stopped doing it without any explanation as to why....Sent from my Galaxy

Jon_K · ‎22-01-2021

Hi @Smart_Cookie.

The £5 pack is still available on our pay as you go help page.

Do you get an error message back?

Do you definitely have enough credit?

Jon

Smart_Cookie · ‎22-01-2021

Yes I definitely have enough credit. When I send the text to buy the pack I just get a generic text message back telling me all the different codes I can send to 150 as though PACK05 isn't one of them.When I spoke to the PAYG advisor at customer services he told me they'd stopped doing the £5 packs. I guess they're only doing them now for people who were already on it?Sent from my Galaxy

XRaySpeX · ‎22-01-2021

@Jon_K wrote:

The £5 pack is still available on our pay as you go help page.

That's only on the Help page. What about in reality?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Jon_K · ‎22-01-2021

Sorry @XRaySpeX, I've just found more information on this and the £5 pack is no longer available.

On our online shop page you can get £10, £15, £20 and £30 packs.

Jon

XRaySpeX · ‎22-01-2021

@Jon_K : Does that imply that the £25 Data Pack & the 2 Talk Packs are no longer?

You can't go by the online shop. It only offers a selection of those available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Jon_K · ‎22-01-2021

I'll double check this, @XRaySpeX.

I'll also see if I can get the help page updated.

Jon

XRaySpeX · ‎22-01-2021

@Jon_K : & also the PAYG Standard & Non-Standard Price Plans?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)