Hi, my 73 year old mother who really doesn't understand Mobile phones has a pay as you go SIM. She only really uses this phone for emergencies when out of the house. She tried to make a call today and an automated message said the message in the topic title. She was a bit confused as she was sure she would still have credit but asked me to top up for her as I usually do. The message also happened for ringing 150 which I thought a little odd but topped up online instead. A text came through confirming the top up but the same thing is happening when trying to make calls. I'm also now unable to phone her.
She has not had any messages come through saying her sim will be deactivated so I'm not sure what is going on. I have tried ringing for help but keep going round in circles and not able to actually talk to anyone. I'm not sure what to do. She doesn't use it much but she really does need her phone for emergencies.
