Pay as you go refund

lol35 · ‎17-05-2023

I forgot to cancel my pay as you go pack and it just charged me for it, is it possible for me to get a refund because I don't really want to pay for my pack this month

XRaySpeX · ‎17-05-2023

PAYG credit is not refundable. Text STOP PACK to 150 to stop it reoccurring.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎17-05-2023

PAYG credit is not refundable. Text STOP PACK to 150 to stop it reoccurring.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ealrumh · ‎10-07-2023

i put rong nember and i pay 30 pound to ather numbre how coud u help me

Christopher_G · ‎10-07-2023

Hi @ealrumh

You will need to speak to our Mobile Care team about this. Hopefully they can help you.
Chris

EmilB · ‎28-08-2023

Hello Christopher_G so I bought a £15 pack on a accident and is it possible to get my money back please and even if I try to use the pack that I bought it doesn’t work

Katie_B · ‎29-08-2023

Hello @EmilB.

Pay as you go packs are non-refundable.

Please give our customer care team a call on 150 and explain what has happened and they will be able to look into this for you.

Katie