Pay as you go offer

[Seifbchr]

Hey, bought yesterday new SIM (pay s u go) and done a top up of 15£ which supposed to gimme 75GO, i activated that offer the credit has gone but didn't work ! 

[Rach_H]

Hi @Seifbchr 

Thanks for keeping us updated!

It looks like the credit has been used on a pack, which is exactly what we want, but that the pack is currently queued. Can you try making a call, and this should get the ball rolling.

Rach

[Seifbchr]

Hey, i tried to make a call it says "u don't have enough credit to make this call plz top up"

[Rach_H]

Can you try texting 'NOW' to 150 @Seifbchr, and see if this gets your pack started.

Rach

[Seifbchr]

Seems like i don't have a pack 

[Rach_H]

What response have you had after sending 'NOW' to 150 @Seifbchr?

[Seifbchr]

 Thats what im saying 

[Rach_H · Accepted solution]

This does seem odd @Seifbchr.

I'd recommend giving our team a call, and they will be able to take a look into why this hasn't started, and help you get this sorted.

Rach