Pay as you go credit

[Molly826]

I’ve recently switched from pay monthly to pay as you go. My final payment for pay monthly was aug 20th and the contract ended aug 31st, I spoke to EE prior and they said I’d be credited the time I’ve lost as one payment covers one month. They said the credit would go into my pay as you go, however it hasn’t and live chat doesn’t seem to be an option anymore for me. Can anyone help ? I’m not a big fan of phone calls but if needs be I’d have to ring EE.

[Northerner]

Hi @Molly826 

You'll need to speak to EE CS on 150 about this request/question.

Thanks 

[bristolian]

If you gave the contractual 30days notice, you would have continued paying your monthly subscriptions for as long as you had use of your contract.

Once that 30days notice expires, your line is converted to PAYG and monthly charges cease.

If you had a specific individual arrangement that made a one-off exception to this standard process, you'd have to take it up with CS.

[Alex_H]

Hi @Molly826,

Welcome to the EE Community

Just to add onto the advice already given and help clarify things, you will receive back what you have paid in advance past the date of your cancellation. But this will be as a direct refund back to you, it wont go as credit on your new PAYG account. I am sorry if the agent you spoke to has confused things with incorrect information.

I don't have access to your account through these forums, but based on the dates in your post just to give you a rough idea, your last bill would likely have paid to cover the dates 12th Aug to 11th Sep. So if your cancellation completed 31st Aug, you would receive a refund for the dates 31st Aug-11th Sep for example. 

This is an automatic process, you would have a final bill with any refund due produced around 5 days after cancellation completes, and then the money will be refunded back to you, if you were paying by direct debit it will be sent to the account you used. You can see all the information on our help page.

So the new PAYG account does need topped up separately to begin using it, but you will get the money back that you paid in advance on your monthly plan separately.

Alex