Pay As You Go Problem

[joben1]

Just received my new EE sim card. I just wanted to pay for what I use and didn't want a monthly pack, so I just paid £10 for a top up on the website rather than a monthly pack. However, now my account is showing that I have a £10 subscription pack that will expire at the end of the month. How did this happen, and what can I do to just pay for what I use (which I've always thought is what 'pay as you go' means)?

[XRaySpeX]

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

[Run45]

I have been having same problem with EE. On PAYG but had to subscribe to Data for France, niw £10 is being taken every month and I cant stop it. Plus couldnt use it in France anyway as needed add ons etc at extra charge. All shops want to do is sell you stuff you dont want or need. Will be looking to change supplier when home. Not impressed EE. 

[XRaySpeX]

@Run45 : You seem to have subscribed to a recurring £10 pack with a Direct Card Payment.

Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing. 

[Run45]

 I have never signed up to a direct card payment system, unless the chap in the shop did it without telling me. 

[XRaySpeX]

Well, at least text STOP PACK to 150 to prevent the pack renewing & stop any payment being taken.