My iPhone .. I have plenty credit but can’t make texts or phone conversations!

[XRaySpeX]

Are you in UK?

Are you able to text AL to 150 from your no. & what does fully report verbatim (it is free)?

[PurpleCarpetCat]

No !
I top up usually and just make calls and texts.
But although I topped up with £30 weeks ago which I didn’t use..
Now recently I Cannot even call out or receive texts or calls !!!!!
I’ve topped up for years and never had a problem !
I live in France and use my old Uk Phone here mainly on WiFi but like to have top up calls and texts for emergencies etc

Sent from my iPhone

[XRaySpeX]

Since 6 June for PAYG there are roaming charges for using your pack allowances in the EU of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. If you opt to text neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a small add-on for data.

Normally PAYG users receive a msg upon arrival in an EU country telling them about these charges for roaming in EU on PAYG. However as you seem to be permanently there perhaps EE does not sense that you are in EU. For the same reason you will be in breach of its Stable Links policy whereby users may only spend no more than 2 months outside UK in any 4 months' period to be able to use its roaming benefits.