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Package failed to activate

Imbisat
Visitor

‎20-01-2023 09:40 AM

I just recently moved to UK.i purchase mobile sim for a pound and then top up 20 pounds but the 10 pound package is not getting activated.it shows 20 pound in my credit but no package is activated.i tried different packages to activate but none of the package gets activated and the customer service never picks the call so am highly disappointed with

Screenshot_2023-01-19-19-58-40-494_com.android.chrome.jpg

 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎20-01-2023 11:18 AM

Hi @Imbisat 

Thanks for coming to the community. 

Can you text ALL PACKS to 150 and use the text code in the reply to activate the pack you would like, does this work for you? 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-01-2023 01:53 PM

@Imbisat :  What does texting AL to 150 from it fully report verbatim (it is free)?

Text PACK10 to 150 to buy the pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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