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Package change

NergarianAr
Visitor

Good morning. I would like to disable the 30 GB package and include the 15 Gb package with a 3-month promotion which will increase the data package by 2 times.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

You can't switch an existing SIM to a pack that is on offer with a promoted new SIM. To get it you would need to buy the new SIM with its new number. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

Hi @NergarianAr

Welcome to the community.

Are you on contract or pay as you go?

Chris