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Change of address

Alfred0623
Visitor

‎21-04-2025 06:11 PM - last edited on ‎21-04-2025 06:43 PM by EE Community Moderator

How is it possible that in the last 15 days we’re called 5 time and you guys haven’t been able to change the address of our house not only that but now that we want to cancel for an service we not even getting you guys are saying that we have to pay £200 it should be YOU guys giving us an compensation for this service you not even giving us.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎21-04-2025 06:50 PM

@Alfred0623 : What service are you not getting that you want to cancel?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

‎21-04-2025 07:39 PM

@Alfred0623  Just to pint out this isn’t customer support it’s a peer to peer forum.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

‎22-04-2025 08:10 AM

Hello @Alfred0623. 

I am concerned to read your post and would love if you could provide us with some more information so we can help get you to the right team to get this looked into. 

Are you trying to change your address for a Home Broadband service or a mobile contract account?

Has a ticket been raised by our customer care team to get your address updated?

Katie

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