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Pack not renewing

Alan160
Explorer

My payg pack should have renewed this morning but hasn’t, there is more than enough credit on my account but it hasn’t renewed, anyone able to help, tried phoning ee help but apparently the service is “unavailable” at the moment. Could do with this resolved assp as son getting married tomorrow and kind of need my phone right now

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @Alan160 

Thanks for coming here. 

Can you try texting NOW to 150, does this start the pack for you? 

Leanne.