Pack not renewed automatically although I have plenty of credit

[John2]

I have been with EE for several years and for the first time ever my £15 everything pack did not renew automatically yesterday although I have plenty of credit . All my balance shows on the app is my add ons . My call minutes are zero along with texts . Also my boosts gained over several years have disappeared. I called EE on 150 earlier today but not able to help . Maybe a system blip but they were not aware of anything . Very frustrating to say the least . Anyone else had this issue . Can the community offer any help . Much appreciated. 
John

[John2]

AL tells me zero on everything . They took my money for a new pack on 15/10 . I have called 150 again this evening but unable to solve . 
They don’t know what’s happened . Suggested wait until next pack renewal date in November . In the meantime gave me 300 minutes as goodwill . Texting boosts to 150 does nothing . 
I don’t know what more I can do other than wait . Not good . The pack I have is very old and my feeling is that it’s been discontinued so won’t renew . It’s a £15 everything pack for £7.50 

Thanks John 

[XRaySpeX]

Sorry, text BOOST to 150.

Text ALL PACKS to 150.

Please copy the full replies to your post.

[John2]

Looking at the EE App today it states cannot access your updates so EE hopefully are working on the issue . Seems I’m not the only one having issues . I have tried texting NOW to renew my pack but says must top up first but I already have £30 credit . Hopefully my pack will come alive again soon . 

[XRaySpeX]

If you care to answer my 2 150 texts request we might find out for definite sooner. In the meantime you are just guessing & assuming.

[John2]

Boost =

Great news! You have already chosen your boost and it will start in your next Pack.

[John2]

All packs

To buy your VIP OFFER: £15 Everything Pack for only £7.50 again, make sure you have £7.50 credit and reply 2VIP to 150. To get a different pack that suits your needs reply the following:

For the £10 Pack, giving you 8GB of data, 500 mins, and UNL texts, reply PACK10

a £15 Pack, giving you 25GB of data, UNL mins and UNL texts, reply PACK15

a £20 Pack, giving you 50GB of data, UNL mins and UNL texts, reply PACK20

or a £30 Pack, giving you 125GB of data, UNL mins and UNL texts, reply PACK30

For information on all our packs please visit ee.co.uk/payg

[John2]

I’d try the 2VIP but only paid for my pack on the 15th Oct 

[John2]

I have tried texting NEW to 150 but it replies no credit . I have £30 credit ? 

[John2]

I guess if I tried 2VIP it would say no credit but why should I give up a months mins data texts anyway 

[John2]

I just tried it , text reply below 

To buy your £15 Everything Pack for only £7.50 again, simply top up £7.50 and your pack will start automatically.