PAYG no option to purchase packs

[lpwau]

Until recently I have been on PAYG 3G because I was migrated from Orange and I was still using the Orange sim card. I could only purchase add-ons and not packs which I understood was correct. Today my sim was changed to PAYG 4G. However I can still only purchase add-ons. Is this expected?

Thanks 

[XRaySpeX]

No, it's not! What are you offered when you text ALL PACKS to 150?

[lpwau]

The reply for ALL PACKS was this:
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EE Packs are not available on your current 3GEE plan. To upgrade to a 4GEE Pack you will need a new 4G sim and 4GEE Price Plan. If you're interested please visit your local EE store or dial 150 from your phone to discuss your options.
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Sounds like the store only changed the sim card but did not change my price plan to 4G? I didn't realise it was a 2 step process and the store did not mention any plan change.
Can I just call 150 to sort that out?

Thanks

[XRaySpeX · Accepted solution]

Looks like you haven't actually been moved from an EE 3G PAYG plan to an EE 4G PAYG plan.

[lpwau]

Yes I called 150 and was moved to 4G PAYG plan. Packs now visible. Thanks!!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.