PAYG calls barred and no sms being received

[jman98]

Hello,

I am a PAYG customer, used to have a contract with EE. I am abroad for periods of a time. I regularly top up my phone. I am unable to send/receive any SMS or make calls from my phone. When trying to call, I receive a ‘calls are barred’ message. I would like to fix this asap. I am concerned that my number has fallen dormant despite keeping it topped up.

Thank you. 

[jman98]

Thank you XRaySpeX, you have been most helpful. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[bristolian]

Just be aware that the 179day clock is counting at account-level. Unless you trigger "keep alive" by topping up, an inactive SIM prevents you from keeping alive via chargeable usage.