We set up a new package and at this time we were moved to EE for broadband. We were told that we would receive a new hub and once received we would need to send back the old one.
2 weeks on and no sign of the new hub but daily emails telling us to return the old one by 8th Aug or receive a £65 charge for non-returns. BT as usual are impossible to get hold of unless you are prepared to wait on hold for upwards of 30 minutes. My father is elderly and refuses to do this himself which means we have to call again to chase for something they promised to deliver.
How do you get a response out of this company without wasting hours of your time chasing for things they have sold you and are supposed to do??
