Opting out of marketing texts

[AndyKay1]

I keep getting text messages informing me that I need an add-on pack if I want to use data on my phone.

I don't want to use data on my phone so I texted STOP to 1234.

I received a text saying this number was no longer in operation and to use 2040.

I texted STOP to 2040.

I still get test messages informing me that I need an add-on pack if I want to use data on my phone.

I texted STOP to 2040.

I received a text saying this number was no longer in operation and to use 1234.

EE have been directing me between these two numbers for months now.

What do I have to do to opt out of marketing texts?

[XRaySpeX]

@Linzi_H : On PAYG you can't toggle mobile data under Settings & Permissions.

[Linzi_H]

Thanks for the heads up there @XRaySpeX

@AndyKay1 The toggle off online doesn't seem to be an option, but try replying STOP to the text prompt and let me know what happens.

Linzi 😊

[AndyKay1]

I couldn't find a "settings and permissions" in my profile. This may be because I don't have the app on my phone and I'm using the PC web page, but I noticed a later message from XRaySpeX to say it was not possible anyway.

As I recall when I first received the message I replied directly with a STOP text, and was redirected to 2040. I'll try that again when the problem reappears.

Thanks.

[Linzi_H]

Thanks so much @AndyKay1 

Let us know how it goes! 

Linzi 😊

[AndyKay1]

Hi Linzi.

Just to tie up loose ends, I received the text again today saying "To use data on your phone you'll need an add-on or pack. Click here to buy [...]"

I replied immediately with "STOP"

I received the following reply: "You've text the wrong number. Text STOP to 1234 to opt out from Marketing."

Looks like I have to just put up with these intrusions.

Thanks for your help.

Andy.